Our GoHeat Lunch Box is made of food grade PP material and stainless steel, which is environmentally friendly and non-toxic, so it is good for health. The stainless steel electric heating lunch box is removable so that it is very easy to clean. And there is also an individual box, which is very convenient to separate different dishes. With this GoHeat Lunch Box warmer, you can heat your meal at school, in office, or during travel. It supports 110V home use. It is high-temperature resistance, and also very durable. Size: 8.7 x 6.7 x 4.3 inch, Capacity: 1.5L It is very convenient to take your meal with you. And the waterproof design of the plug port can keep it safe from water while not heating. ---- SPECIFICATIONS: Brand Name: GoHeat™️ Feature: Eco-Friendly Material: Plastic Shape: Rectangle Color: green,pink,blue,orange Voltage: 12v --- USAGE: Heating food: 1. Please put cooked food into the rice container and tableware container. 2. Open the socket stopper and insert the power cord. 3. Switching power supply, power indicator, and soup, start. Note: the heating time depends on the amount of rice, vegetables and indoor temperature. Heating soup: 1. Please put the cooked soup in the lunch box. 2. Open the socket stopper and insert the power cord. 3. Switching power supply, power indicator, and soup, start. Notes: 1. It takes 10 minutes to heat the food at 25 ℃. 2. When the food is put into the refrigerator, the heating time should be extended properly. 3. Please pull out the power cord before eating. 4. Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures. Thank you! 5. Please allow slight measuring deviation due to manual measurement.
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order? Please contact our Customer Support team within 7 days from receiving your order. Please include the following information:
• Order number • Proof of purchase • Video or photo of the faulty product (if applicable) • Complete delivery address • Contact telephone number In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
How do i change or cancel my order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. But if you haven't received your order within 60 days after purchasing, we will automatically return your money back.
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